“The new system is much more streamlined than before,” says Mickey Carlson, COO of North American Operations for OmniTicket Network. “Biltmore is going to have far more functionality than they did just a short time ago.”
Some of this new or improved functionality includes Improved assigned seating capabilities for special events, integration with the room management system and an interface for selling gift cards on property.
In addition the Biltmore introduced an innovative new Web sales process using the OmniTicket Network Nexus solution. This process allows for seamless reservations for Biltmore’s many tours and guest offerings, including its popular winery, stables, restaurants, shops and guided tour packages. The Web site also offers season pass sales, season pass renewals, assigned seating sales and an upselling feature that promises an improved buying experience for their guests.