Aug 01, 2009 - When it went live at the end of June, OmniTicket’s latest all-in-one solution brought 21st century technology to a timeless Big Easy tradition. The 1300-acre New Orleans City Park has received a complete facelift of its ticketing, point-of-sale, inventory control and administration functions – creating a fully-integrated, customized system for one of America’s largest urban parks.
“We chose OmniTicket because we were impressed with their system and its real-time reporting capabilities,” said Rob DeViney, Chief Operating Officer for New Orleans City Park. “Equally – if not more – impressive, however, was OTN’s customer service … which was better than the other companies we had dealt with, who made us feel like all the work was on our shoulders.”
Through the course of a months-long partnership, OmniTicket was able to partner with City Park management to understand their needs, recommend solutions and integrate with the park’s existing systems. The dialogue generated many “wins” for New Orleans City Park, which was looking to align its ticketing, food and merchandise, as well as other functions into one centralized network. With this new network, City Park will now have more administrative and reporting tools than ever before – all in one location, and available at the touch of a button.
“Their willingness to integrate with our systems made us very comfortable with the decision,” DeViney said. “We were treated like valued clients throughout the entire process, and that kind of respect goes a long way in this city.”
Part of this process included one week of training for City Park staff at OmniTicket’s Orlando-based training facility.
“Our training center gives us a chance to provide hands-on support for clients who are up against tight deadlines for launch,” said Danny Hooper, Sales Manager for OmniTicket. “We’re able to integrate their system right before their eyes, so they learn how to use it at the same time we are implementing. This saves time and gives clients a deeper understanding of the new functionality we can provide.”
Which means that – when the new system goes live this month – no City Park employees will have to sing the blues. |
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