Services |
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Our outstanding team members, and the knowledge and experience they have, are OmniTicket Network’s most valuable asset. The OTN team has a combined total of more than 100 years of experience in the operational and technical areas of the attraction, leisure and cultural industry. Our professional team offers expert-level consultation and training services that can help our clients optimize their operations and use the Overview system in the most productive and efficient ways. The following services are available on-site or in our Training Lab. |
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Support and Maintenance |
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OmniTicket Network Customer Care and Support is pleased to offer comprehensive support and maintenance plans for our clients. Our standard support option includes 24 hours a day, 7 days a week coverage for critical issues. Our clients may submit questions or report issues by contacting our convenient central Customer Support department. |
FAQs |
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Q. What information do I need to give the Customer Call and Support Analyst? A. It is important to us to track recurring problems so that we can analyze and possibly improve or replace parts and pieces of hardware or further develop software functionality to accommodate operational demands. When you call Customer Care you will be asked to provide the hardware serial number and a brief synopsis of the problem or for software, the error message and what functions the operator was trying to perform when the error occurred. If possible, we would also like to know where in the function process the problem manifests itself. In the event that your support team is submitting the issue for an end-user, the name and phone number of a person experiencing the error would be helpful in case we have further questions when working to resolve the issue. Q. What if it’s not business hours and I have a critical issue? A. Critical issues that are called in to our central Customer Care and Support line after regular business hours will be handled by our rotating staff of on-call technicians that have extensive experience in troubleshooting OmniTicket Network systems. Q. What is considered a critical support issue? A. A critical support issue, also referred to as a critical anomaly, is defined as any occurrence that effectively halts the ticket sales or access control process. This does not include interruption of network connectivity on the client side, or any other interruption caused by conditions not under OmniTicket Network’s control. |
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Training |
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Our Windows based software allows users to be quickly trained on the basic set-up and operation of the system. Our expert trainers and consultants teach selected users how to set-up tickets and performances, access and create reports, provide 1st level maintenance and other essential aspects required to smoothly run high-volume ticketing operations. |
Installation |
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We are proud to offer turn-key solutions that include professional installation services. Our team of expert-technicians have successfully installed the Overview System, including software and hardware, at venues of all sizes around the world. Our technicians are product experts that are trained to configure, install, and test the system to ensure that it meets your expectations, and passes a comprehensive System Acceptance Test. |
Project Management |
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The leader of each project implementation team is the Project Manager, who is responsible for managing each assigned installation with a high level of performance and efficiency from start to finish. Each of our Project Managers bring years of experience in the attraction and ticketing industry. Once assigned to a project, the Project Manager:
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Consulting |
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Our professional team offers expert-level consultation and training services that can help you optimize your operations and use the Overview system in the most productive and efficient ways.
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Custom Report Writing |
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Although the Overview System includes a comprehensive set of standard reports, we realize that your reporting needs may be as unique as your venue, therefore we offer custom report writing services by our experts in this field. Our professional report writers can use the data in the Overview SQL Data Warehouse to produce reports with data, format and graphics specific to your needs, and deliver it in a format that can be easily distributed to the required users. |
System Administration |
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We offer support services from our expert team of product specialists to help you administer the Overview System at times when you don’t have the internal resources to do so independently. These services can be retained on an as-needed, limited-time or ongoing basis, and can be performed remotely from our offices to minimize the costs and allow a quick response to requests. |
Web Hosting |
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Our internet sales solution includes Web page hosting services for the transactional pages we develop for you. These pages link directly to your venue’s main Web site, and are branded with your graphics and logo, so that your customer’s online purchasing experience is seamless and easy to navigate. |
Web Design |
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Our team of Web Developer’s can design Web pages and processes that will efficiently support and encourage online sales for your venue. Although we normally develop our client’s Web pages using graphics and logos created by our clients in-house, we do have talented graphic artists available to create graphics and content that will reflect your venue’s brand and message. |
Ticket Stock & Design |
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Ticket Media Options
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Paper Tickets |
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Paper tickets with a printed barcode or encoded magnetic strip are an economical choice for daily or one-time admissions. Ticket sizes range from 2-3 in. /5-8cm. wide, and 3-6 in/8-15 cm. long. Printing speed averages approximately 60 tickets/minute. Reading at the access control point is immediate. High quality preprinted stock with a customized design is imprinted with four lines of information at the time of issue. |
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Plastic Cards |
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Plastic tickets with a magnetic strip are durable, making a good choice for season or annual passes and photo ID cards. A high-quality color or black and white photo pass on PVC material, produced in a matter of seconds by the OmniTicket Network Photo ID Card (PIC) station, is instantly read at the access control and provides additional security against fraud and theft. |
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Wristbands |
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Coded with a barcode or contactless chips, wristbands are ideal in water parks or outdoor venues where there is frequent rain. Wristbands can be fastened for one time use only with an adhesive closure or used multiple times with a belt closure. The material can vary from plasticized paper to a thick durable plastic. |
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Chip cards and other media |
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Contactless media options utilize transponder technology and are read through clothing, handbags, or wallets when held close to the reading units. The readers are motorless and therefore require less maintenance. Also, the coded element in contactless media is durable, making it an excellent choice for long-term use. The chip card can send a one-way message for validation or exchange information with the system to function as a debit card. |
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Ticket Use |
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At the access point a coded ticket is scanned with the appropriate device according to the ticket type:
Access is either approved or denied based on the valid access rights and/or value available. The appropriate entry is then recorded as used and/or the appropriate value is debited. |
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