Our outstanding team members, and the knowledge and experience they have, are OmniTicket Network’s most valuable asset. The OTN team has a combined total of more than 100 years of experience in the operational and technical areas of the attraction, leisure and cultural industry. Our professional team offers expert-level consultation and training services that can help our clients optimize their operations and use the Overview system in the most productive and efficient ways. The following services are available on-site or in our Training Lab.

OmniTicket Network Customer Care and Support is pleased to offer comprehensive support and maintenance plans for our clients.  Our standard support option includes 24 hours a day, 7 days a week coverage for critical issues.  Our clients may submit questions or report issues by contacting our convenient central Customer Support department. Omniticket Network Customer Support is manned by knowledgeable, experienced Customer Support professionals who are dedicated to providing the highest standard of service.

Training
Our Windows based software allows users to be quickly trained on the basic set-up and operation of the system. Our expert trainers and consultants teach selected users how to set-up tickets and performances, access and create reports, provide 1st level maintenance and other essential aspects required to smoothly run high-volume ticketing operations.
Yearly site visits are offered to assist clients in optimizing their Overview Ticketing system to meet the highest level of efficiency, and to introduce new processes that can improve your operations. We also offer access to a comprehensive customer care center where our clients can submit questions via a Web site or over our support line.

Installation
We are proud to offer turn-key solutions that include professional installation services.  Our team of expert-technicians have successfully installed the Overview System, including software and hardware, at venues of all sizes around the world. Our technicians are product experts that are trained to configure, install, and test the system to ensure that it meets your expectations, and passes a comprehensive System Acceptance Test.